Shipping policy
LasedPres LLC | lasedpres.com
Effective date: September 25, 2026
We want your personalized gift to arrive when you need it. Because many LasedPres products are engraved or prepared after you order, production time and shipping transit time are separate. Please read the timing shown on the product page and at checkout before placing an order.
Processing and production
Most standard personalized items are prepared for shipment in 3–5 business days after we receive the order and all required personalization details. Ready-to-ship, non-personalized items may leave sooner. Custom artwork, large or bulk orders, complex designs, and items fulfilled by a production partner may take longer; the product listing or order confirmation will identify a different timeframe when applicable.
Business days are Monday through Friday, excluding U.S. federal holidays. The processing period starts after your order and usable customization details are received. If we need to clarify a design or obtain a usable file, we will contact you, and production may pause until we hear back. During holidays and busy event periods, product-page or checkout estimates may be updated to reflect current capacity.
Shipping rates and delivery estimates
Available shipping methods, rates, and eligible destinations are shown at checkout before payment. Standard U.S. shipping generally takes an additional 3–7 business days in transit after dispatch, depending on the destination and carrier service. The estimated arrival time is therefore the product's processing time plus transit time. Carrier estimates are not a guarantee of delivery by a particular date.
If an expedited shipping option appears at checkout, it speeds up carrier transit; it does not automatically shorten production. Contact us before ordering for a firm event or gift deadline so we can tell you whether the item and timing are feasible. We cannot promise an arrival date unless we expressly confirm it with you.
We ship only to destinations offered at checkout. Some items, address types, or destinations may have different rates or unavailable services. We do not add a shipping charge after checkout without your agreement.
Multiple items and separate packages
Items in one order may ship separately, especially when they have different production times or are fulfilled from different locations. We will send available shipment information as packages leave. Separate packages do not necessarily mean that an item is missing from your order. The checkout total is the amount you authorize for shipping unless we agree on a later change with you.
Tracking and address accuracy
When tracking is available, we will send it to the email address provided at checkout. Tracking can take time to update after a label is created. Please check your name, shipping address, apartment or unit number, and email carefully. Contact us immediately if you need an address change. We can update it only if the order has not shipped and the carrier or fulfillment partner can accommodate the change.
If a package is returned because the address supplied at checkout was incomplete or incorrect, contact us to arrange reshipment. A new shipping charge may apply; we will tell you the amount before reshipping. If we made the address error, we will correct it at our expense.
Delays and missed shipping dates
We will notify you if we cannot ship within the timeframe promised when you ordered and offer you the choice to accept a revised shipping date or cancel the unshipped item for a refund. If no shipping timeframe was stated, we will follow applicable law. If an order is canceled because we cannot ship it, we will refund the payment for the unshipped item and its associated shipping charge.
Weather, carrier disruptions, and peak-season volume can affect transit after dispatch. If tracking stops updating or your package has not arrived, contact us so we can investigate with the carrier. A package confirmed lost in transit will be handled under our Return and Refund Policy.
Local event pickup
When event pickup is offered for a product, select the available pickup option at checkout and follow the event or order-confirmation instructions for location and timing. Pickup availability is limited to the event and items shown at checkout. Bring your order confirmation or other requested proof of purchase. If you cannot collect your order as scheduled, contact us to discuss an alternative pickup or shipping arrangement; additional shipping charges may apply if you request shipment.
Damaged or incorrect orders
If your package or product arrives damaged, or the item is incorrect, contact us within 7 days of delivery or pickup with your order number and clear photos. Keep the item and packaging while we review the issue. Please see our Return and Refund Policy for remedies and return instructions.
Contact us
For shipping questions, reply to your order confirmation email or use the contact option at lasedpres.com. Include your order number and, if available, the tracking number.
