At LasedPres, we make personalized gifts and decor, including laser-engraved drinkware, cutting boards, coasters, keychains, pet tags, bag tags, and other custom pieces. Please review your personalization details before placing an order. If something is wrong with your purchase, we want the opportunity to make it right.

Personalized and made-to-order items

Items made or engraved with your selected name, text, image, logo, design, or other custom details cannot be returned or exchanged for a change of mind, an incorrect choice, or an error in the information you submitted. This also applies to custom items ordered online for event pickup or purchased at an event. If we make an error, send the wrong item, or deliver an item that is damaged or defective, contact us under “Problems with an order” below.

Please check spelling, dates, sizes, colors, and design choices at checkout. A preview or mockup, when provided, may not show the exact placement or appearance on the finished material. Natural wood grain, slate texture, leather variation, and the way different finishes reveal an engraving can vary from product photos; these normal material differences are not defects.

Non-personalized items

Unused, non-personalized items may be returned within 30 days of delivery or pickup. The item must be in its original condition, with its parts and accessories, and in its original packaging where practical. Contact us before sending anything back so we can provide return instructions. Returns sent without prior authorization may not be accepted.

Unless the return is due to our mistake or a defective item, you are responsible for return shipping. Original shipping charges are not refundable. We do not offer direct exchanges; if eligible, return the item and place a new order.

Problems with an order

If your item arrives damaged or defective, differs materially from what you ordered, or contains an engraving error made by LasedPres, contact us within 7 days of delivery or pickup. Include your order number, a description of the issue, and clear photos of the item and packaging if applicable. Keep the item and packaging until we have reviewed the claim.

After review, we will arrange an appropriate replacement, correction where possible, or refund. We will cover reasonable return shipping if we ask you to send back an item because of our error or a defect. These remedies also apply to personalized items.

If a package is marked delivered but you cannot find it, check the delivery location and contact us promptly. We will help review the tracking information and any available carrier claim. If an order has not arrived and is confirmed lost in transit, we will work with you on a replacement or refund.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. For a personalized item, changes and cancellations are possible only before production or engraving begins. Once work begins, we cannot guarantee a change or cancellation. A non-personalized order may be canceled before it ships or is set aside for pickup; after that, the return terms above apply.

If we cannot fulfill an order or cannot ship within the promised timeframe, we will contact you about the delay and offer the choice to accept a new shipping date or cancel the unshipped item for a refund.

Event and local pickup orders

Please inspect an item when you receive it at an event or pickup location. For an issue that is not apparent at pickup, contact us within the 7-day period above. Personalized pickup orders follow the same custom-item terms as shipped orders. If you cannot collect an order at the scheduled event, contact us to discuss available pickup or shipping options; additional shipping charges may apply.

Refunds

Once we receive and inspect an eligible return, or approve a refund for an order issue, we will notify you of the outcome. Approved refunds go to the original payment method, including applicable taxes. We aim to issue the refund within 10 business days after approval; your bank or payment provider may take additional time to post it. Any shipping charge we collect for an order that we never ship will also be refunded.

How to contact us

Reply to your order confirmation email or use the contact option at lasedpres.com. Include your order number and the email address used at checkout. Please contact us before returning an item; we will provide the correct return address and instructions.

This policy does not limit rights that cannot be excluded under applicable law.